Data Analysis

Measuring Behavioral and Cognitive Traits that Predict Success and Resilience in 911 Emergency Services

Determining the effectiveness of TalentClick assessments to predict on-the-job success for emergency 911 operators

911 Emergency Services Data Analysis

The Objective

This data analysis was performed to determine the effectiveness of TalentClick assessments to predict on-the-job success by analyzing additional data. Data analyzed included: detailed attendance data from Emergency 911 Operator incumbents and job analysis data from ‘Job Experts’. The analysis will refine TalentClick and the client’s understanding of how to predict on-the-job success by building on previous insights, predicting attendance scores, and ‘Passing the Training Milestone’.
The top 9 most predictive traits for long-term success in the 911 Operator role were identified. Additional data analyzed led to:

  • Identify how to maximize the effectiveness of TalentClick assessments
  • Identify an Ideal Profile Job Benchmark based on all research
  • Recommend ongoing use and objectives for follow-up data analyses

TOP 3 Predictors of
Successful Training, Good Attendance, and Long Tenure

1. Verbal Reasoning
BR-Logo
Business Reasoning
Those who score in the high range for making correct decisions based on verbal or written information, and are significantly more likely to have success in training, good attendance, and long tenure.
2. Responsibility
Work Values and Attitude
Work Values & Attitude
Those with High Responsibility focused on task completion and fulfilling commitments to others, and are significantly more likely to have success in training, good attendance, and long tenure.
3. Regimented
WPP-Logo-400x400
Workstyle & Performance Profile
Those who are more Regimented are detail and planning focused, and are significantly more likely to have success in training, good attendance, and long tenure.

Data Analysis

Highlights of Findings

Using the detailed attendance data, Job Analysis Data and the previous training performance data provided by the Emergency 911 organization, TalentClick has built an algorithm that uses a set of ideal assessment score ranges (benchmarks) for Emergency 911 Operators. The top 9 traits observed were:

  1. Verbal Reasoning (COGNITIVE)
  2. Responsibility (WVA)
  3. Regimented (WPP)
  4. Open Communication (WVA)
  5. Patient (SQ)
  6. Coachability (WVA)
  7. Apprehensive (SQ)
  8. Dominant (WPP)
  9. Achievement-Focused (WPP)
Business Reasoning

Business Reasoning (BR) is a cognitive skills assessment that measures advanced language/verbal reasoning, numerical reasoning and problem solving capabilities. Verbal Reasoning is a top predictor of on-the-job success for emergency services 911 operators.

Traits that Predict Success
  • Verbal Reasoning
Business Reasoning
Work Values & Attitude

The WVA measures a participant’s alignment with an organization’s corporate values. For emergency services 911 operators these values translate to on the job performance.

Traits that Predict Success
  • Responsibility
  • Open Communication
  • Coachability
Work Values & Attitude
Workstyle & Performance Profile

The WPP personality assessment identifies “soft skills” in participants. Note: Interestingly, the dimension ‘Empathetic’ which was presumed to be a key dimension, does not emerge as a key factor in the analyses. This seems counter intuitive, but the data clearly supports this finding.

Traits that Predict Success
  • Regimented
  • Dominant
  • Achievement-Focused
Workstyle & Performance Profile
Safety Quotient

The SQ assesses a participant’s behavioral risk. For emergency services 911 operators, some of these behavioral traits are important to the job.

Traits that Predict Success
  • Patient
  • Apprehensive
Safety Quotient

Data Analysis

911 Emergency Services Data Analysis

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911-operator (1)

911 Operator Data Analysis

Detailed Research Outcomes

Findings from the data analyses were used to predict participant outcomes on-the-job and create an ‘Ideal Job Profile’ to help hire and develop better 911 operators the first time. This will lead to more participants making it past training milestones and meeting other performance metrics.

911-dispatcher-highlights

Assessment Dimensions that have significant correlations with Long Tenure

  • Verbal Reasoning (Cognitive)

  • Dominant (WPP)

  • Responsibility (WVA)

  • Apprehensive (SQ)

  • Open Communication (WVA)

  • Calm (WPP)

Assessment Dimensions that have significant correlations with Low Sick Leave Hours

This is building on previous data analyses, and helps predict resilience in the role.

  • Patient (SQ)

  • Achievement-Focused (WPP)

  • Conformity (WVA)

  • Calm (WPP)

  • Verbal Reasoning (CQ)

Assessment Dimensions that had significant correlations with Passing the Training Milestone

Combined with previous data analyses, this helps determine top performers from job applicants.

  • Patient (SQ)

  • Coachability (WVA)

  • Verbal Reasoning (COGNITIVE)

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