How Benchmarking Helped Identify Top Performers in the Insurance Agency

How Benchmarking Helped Identify Top Performers in the Insurance Agency

TC_SF-Insurance-Customer-Story

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Insurance agents across North America were having difficulties hiring excellent Customer Service Representatives (CSR) for their owner-operated businesses. Due to the talent shortage— especially in more rural areas—the Insurance agents needed a tool to help identify “diamonds in the rough” whom they would not normally consider.