Customer Stories

How Benchmarking Helped Identify Top Performers in the Insurance Industry

Insurance agents across North America were having difficulties hiring excellent Customer Service Representatives (CSR) for their owner-operated businesses. Due to the talent shortage—especially in more rural areas—the State Farm agents needed a tool to help identify “diamonds in the rough” whom they would not normally consider. Most of the owner-operators were relying on their gut instinct to hire people, and they were dismissing applicants who did not interview well but who had great potential. Like most employers who use unstructured interviews to hire, they had around a 50% success rate in hiring top performers. State Farm insurance was looking to increase their success rate, improve customer satisfaction, reduce employee turnover, and enhance internal morale and culture. […]

Read More… from How Benchmarking Helped Identify Top Performers in the Insurance Industry

How TalentClick Helped a Transportation Company Hire More Top Performers and Decrease Employee Turnover

Pacific Western Group is one of the largest transportation companies in North America, with more than 5000 employees in roles such as motor coach driver, city transit bus driver, maintenance technicians, dispatch, customer service representatives, and more. […]

Read More… from How TalentClick Helped a Transportation Company Hire More Top Performers and Decrease Employee Turnover

How an Oil & Gas Industry Leader Decreased Incidents by 30% and Strengthened Safety Culture

Occupational and process safety permeates throughout the entirety of this global leader’s operations. When they purchased several plants, they had a large number of new workers join their family. While the workers at these plants were productive and hard working, they came from a history of farming and had little experience with such comprehensive safety processes. […]

Read More… from How an Oil & Gas Industry Leader Decreased Incidents by 30% and Strengthened Safety Culture

How a Transit Authority Reduced Candidate Screening Time and Hired Better Talent

SEPTA (Southeastern Pennsylvania Transportation Authority) is a public transit authority serving nearly 4 million people in five counties in and around Philadelphia. In operation since 1965, and operating a budget of $1.45 billion, SEPTA is the 5th largest transit system in the U.S.A. […]

Read More… from How a Transit Authority Reduced Candidate Screening Time and Hired Better Talent

Utilities Organization Uses TalentClick Assessments to Identify High Performers During Succession Planning

With roots dating back to 1891, EPCOR is a utilities corporation based in Edmonton, Alberta. Previously involved in power generation, EPCOR now focuses on providing water and wastewater treatment for municipalities throughout western Canada. The organization has 2,700 employees. […]

Read More… from Utilities Organization Uses TalentClick Assessments to Identify High Performers During Succession Planning

How Canfor Used TalentClick Assessments to Improve Safety

Canfor is a leading international forestry company with a strong commitment to safety, quality, and environmental stewardship, employing over 7,000 workers.

Canfor’s goal was to reduce workplace safety incidents and new hire turnover. The challenges were not rooted in new hires’ technical skills, but rather in the areas of personality fit, competencies, and rule compliance. […]

Read More… from How Canfor Used TalentClick Assessments to Improve Safety