Customer stories

How an Industry Leader in Construction & Engineering Reduced its Incident Rate by 59%

Customer story

The Challenge

As one of the largest construction and engineering companies in North America, safety is a core value. As a result it has enjoyed major contracts from some of the largest lead contractors in the world. However, any industry leader knows that you can always improve and the company wanted to increase employee morale, productivity and retention through establishing a stronger workplace safety culture. A strengthened safety culture also ensured that it could continue to secure major contracts. The company turned to TalentClick Workforce Solutions for a full Safety Suite Integration.

Industry
Engineering and Construction
Solution
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Safety Quotient

Results Highlights

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90% Decrease in First Aid Incidents and 66% Decrease in Recordables
incident decrease
94% Decrease in Property Damage
Save time
39% Decrease in Lost Hours and 59% Reduction in Incidents

customer solutions

The Solution

How They Did It

Pre-Hire

All candidates applying for a position at the company participated in the Safety Quotient™ (SQ™) assessment to identify their default personality traits and provide hiring managers insight into the type of worker they may be.

Onboarding

All new employees were given a copy of their Participant Report allowing them to develop an understanding of their default personality and how it affects their workplace behavior. The report allowed managers to provide personalized orientation with coaching and management tips curated to the new hire’s risk-areas.

Continuous Training

Using TalentClick’s Safety Self-Awareness Training, the company hosted multiple workshops to train Workers, Foremen and Safety Mentors in practical methods for reducing preventable incidents. The workshop also helped leaders understand how to manage personalities that contribute to preventable incidents.

Post-Incidents

When a workplace incident occured, the worker would take or retake the SQ™ and complete their SafeSELF Action Plan workbook. They were then provided personalized coaching from management based on the results.

Safety Culture Assessment

The company leveraged TalentClick’s employee feedback surveys to develop an understanding of the Front-Line Workers, Supervisors, Foremen and Management’s perception of safety. It allowed for an objective analysis of safety practices, procedures, incident data and feedback, all of which were then compared to industry averages to tailor its future safety efforts.

Data Tracking

Regular updating and analysis of the company’s master results spreadsheet allowed it to identify correlations between incident data and internal SQ™ data. This allowed the company to have a full 360 degree view of its Safety Risk Profile and develop more relevant training regimes. The data was leveraged to improve corporate safety programs at all levels of the company

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Safety Quotient (SQ)

The Safety Quotient (SQ) is an innovative employee risk assessment technology that measures 6 unique personality traits directly connected to risk tolerance and unsafe behaviors. Most companies using Safety Quotient™ reduce workplace incidents by more than 20%.

The Results

Resistant: High scoring Foreman or Field Superintendents had an increased risk of a crew member First Aid Incident.

Irritable: High scoring Foreman or Field Superintendents had an increased risk of a crew member recordable injury.

Impulsive: High scoring employees had an increased risk of a personal injury.

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