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Retail & Hospitality Behavioral Assessments
Attract and Retain High-Potential Employees
Gain actionable insights into candidates’ personality traits to help predict their performance in real-world situations. Whether you’re hiring for entry-level positions or assessing potential managers, our assessments help you find the best-fit candidates who are more likely to stay longer and contribute positively to your retail or hospitality team.
Results
TalentClick’s Impact on the Retail & Hospitality Industry’s Workforce
%
%
%With Retail & Hospitality Behavioral Assessments You Can Expect
A Key Tool in Reducing Turnover
Our assessments help you quickly identify candidates who are most likely to succeed and stay long-term, saving time and resources on training and recruitment. By spotting leadership potential early, you can invest in developing emerging managers, ensuring your business has the right leaders to drive growth.
Employee assessments help you:
- Reduce High Turnover Rates: Quickly sort through stacks of resumes to hire candidates who are most likely to be successful, long-term employees.
- Find Talent in a Shortage: Assessments help you find high-potential applicants you may have overlooked.
- Identify Leadership Potential: Develop better managers by investing in the right people who will help your business grow.
Sample TalentClick ‘Ideal Profiles’ for Key Retail & Hospitality Roles:
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Sales Associate
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Stock Room Personnel
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Team Lead/Key Holder
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Store Manager
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Cashier
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Front Desk – Hospitality
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Restaurant Server
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Restaurant / Pub Bartender
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Restaurant BOH Kitchen Manager
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Restaurant Greater/Host
Sample Attitude-Values-Personality (AVP) Report for the Retail Industry:
**Contact us for a sample Hospitality Report**
How Our Retail & Hospitality Assessments Work
Personality Traits for Top Retail and Hospitality Staff
Our science-based retail and hospitality assessments provide an in-depth analysis of the key personality traits and cognitive abilities that predict success in retail and hospitality roles. By understanding these traits, you can identify candidates who are most likely to excel in delivering exceptional customer service and driving performance.
Achievement-Focused
A high need for achievement indicates a strong work ethic with consistently high energy and focus levels. These individuals are driven to exceed targets and contribute significantly to retail and hospitality success in customer facing roles.
Open Communication, Conformity, and Responsibility
These work values reflect an honest desire to provide friendly, efficient, and high-quality service. Candidates with these traits are likely to excel in creating positive customer interactions and adhering to company standards.
Coachability
Individuals with high coachability are open to learning new skills and acquiring knowledge, which often makes them more effective salespeople. They are receptive to feedback and continuously seek ways to improve their performance.
Empathy and Aggression Control
Candidates with high empathy and aggression control work effectively with team members and manage customer interactions with sensitivity and professionalism. They contribute to a collaborative and harmonious work environment.
Case Study
How Benchmarks Helped an Events Organization Hire Customer Service Staff in a Labor Shortage
From hosting global summit meetings to world class sporting and entertainment events, B.C. Pavilion Corporation (PavCo) owns and operates BC Place and the Vancouver Convention Centre. Each year PavCo hires over 200 exceptional Hosts and other front-line event staff. In a competitive market with a labor shortage, turnover was a frustrating, and a costly problem. PavCo turned to TalentClick for help.
TalentClick Reports Helped:
- Increase in hiring high performers
- Improvement in ‘Quality of Hire’
- Decrease in ‘new-hire turnover’
- Reduced screening time for new applicants
Get Started with a Free Trial Today!
See why employers in over 100 countries use our behavioral assessments and skills tests for Retail & Hospitality organizations to identify, hire and train top talent.
Our Solutions
Other Solutions for the Retail & Hospitality Industry Offered by TalentClick
Attitude-Values-Personality
Based on decades of proven psychometric research, our AVP bundle is our most popular solution used globally to hire and develop top-performing retail or hospitality employees. Take the 10-15 minute assessment now to see your strengths and risks.
Leadership Profile
Prepare for the future of your organization by predicting your leaders of tomorrow! See how the LP can help you future-proof your organization.
Try TalentClick for Free
Get started with TalentClick and try our unlimited-use standard subscription for free for 7 days. Start hiring and developing top performers with easy-to-action behavioral insights stored in one secure location. Start your trial today!
- Make Smarter Decisions with advanced reporting and actionable insights
- Better Value! Test everyone with unlimited-use subscriptions
- Easy-to-Action Reports showcase Fit Score to position
- Scientifically Validated for employee-related decisions
“I love this tool. We have a high volume of applicants when hiring for peak seasons, so this saves us a great deal of time in the screening process. We were able to hire strong associates during our busy season quickly and without any issues with performance. Results from the assessments were very accurate and provided great insight. We have a lot of first-time managers, and it helps them interview with better questions to dig into certain areas. My team really valued and appreciated having a tool to help them grow and gain confidence in their leadership decision-making.”
– Store Manager, Retail Organization