Where is data stored?
TalentClick stores data in two locations. Our main database stores assessment data is stored in Oregon, USA with Amazon Web Services. Canadian assessment data in Montreal, Quebec with Amazon Web […]
Is there any sensitive personal information retrieved from the candidate (ie. Social Security Number, Date of Birth)?
No. Furthermore, our assessment questionnaire does NOT ask invasive personal questions (for example, about childhood or personal life) unlike several other test publishers/vendors. […]
How is consent handled from the participant?
Every TalentClick assessment begins with Informed Consent where the participant is asked to read the Terms of Use and must indicate “I Agree” in order to proceed with the assessment. […]
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What are your company’s procedures to protect, retain, and destroy non-company specific and personal information? This would include data, scores, tester demographic, etc.
Unless a customer requests otherwise, data submitted by participants who have completed an assessment will be kept strictly confidential and will not be shared with anyone other than the parties […]
Is the data secure?
We are certified SOC 2® (Service Organization Control) compliant. This is a voluntary compliance standard for service organizations, developed by the American Institute of CPAs (AICPA), which specifies how organizations […]
How does your company keep updated on applicable federal and state laws affecting employment screening?
We stay up to date on the legal aspects of pre-employment screening and strictly adhere to the laws governing it, best practices and guidelines through SIOP (Society of Industrial/Organizational Psychology) […]
Are assessments compliant with government regulations?
Yes. Based on extensive research, our assessments meet the standards specified in the EEOC’s Uniform Guidelines on Employee Selection Procedures (1978), which addresses adverse impact (discrimination) in pre-hire assessments. Our […]
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Do you have an internal trouble ticket system?
Yes. Customers can submit a ‘case,’ to https://www.talentclick.com/support/ which is received and reviewed immediately. 80% of our cases are resolved within 4 hours. Based on post-ticket evaluation surveys, our customer […]
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Is there live support?
Yes. After you submit a ticket to https://www.talentclick.com/support/, a TalentClick team member will either email or call you to resolve your problem. Video calls and screen shares are also commonly […]
What type of help services do you offer?
If you need additional help, support, or resources, we’ve got you covered! Technical Support – Submit a ticket to https://www.talentclick.com/support/ and we will respond within one business day. Common questions […]
How do I pay?
We accept payment by EFT, cheque, Visa, or Mastercard. The frequency of payment depends on your agreement type (typically monthly, quarterly or annual). Payment terms are typically net 30 days. […]
Can you handle billing an employer with multiple locations, or different departments?
Yes. We currently do this for many of our clients. We are flexible with billing options and can set up different departments/locations with separate assessment links and billing. Or we […]
