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How Benchmarks Helped an Events Organization Hire Customer Service Staff in a Labor Shortage
Customer story
The Challenge
From hosting global summit meetings to world class sporting and entertainment events, B.C. Pavilion Corporation (PavCo) owns and operates two world-class public facilities located in downtown Vancouver, Canada: BC Place and the Vancouver Convention Centre. One of PavCo’s challenges each year is hiring over 200 exceptional Hosts and other front-line event staff. In a competitive urban market with a labor shortage, PavCo competes with otheremployers for suitable customer-service candidates, and turnover was a frustrating, costly problem. Hosts are the face and first impression of their guest experience, so PavCo turned to TalentClick for help.
Event and Venue Management
Attitude-Values-Personality
Results Highlights
customer solutions
The Solution
TalentClick assessed PavCo’s high performers in the Host role, and created custom benchmarks to show top performer potential at a glance as an overlay of ‘ideal score’ ranges on the reports saving time and money, and helping grow management capacity for other core tasks.
Attitude-Values-Personality (AVP)
The AVP (Attitude-Values-Personality) is our core employee behavior assessment. We’ve bundled our 4 most popular behavioral assessments into one easy-to-use survey, providing employers deep pre-hire and coaching insights for Workstyle, Work Values, and Safety Risk within minutes.
The top benefits we’ve seen using TalentClick with our Host positions have been reducing turnover and saving time by screening in people who best fit our top performer profile. Our managers and HR team have fewer headaches by focusing on the right people earlier on.
NICOLE LIDDELL
VP, HR PAVCO
The Results
PavCo reports that their “no show” rate for job event hiring interviews has dropped by 50%, and that the assessment step in their workflow is one of the best leading indicators of who is likely to be a good hire. “We successfully filled all Host positions this year which has been tough to do in the past. TalentClick has been a great partner and a big part of us reaching our goal,” says Nicole Liddell, the Vice President of Human Resources.
Try TalentClick for Free
Get started with TalentClick and try our assessments with your current employees and applicants free for 7 days. Start hiring and developing top performers with easy-to-action behavioral insights stored in one secure location. Start your trial today!
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