Customer stories

How TalentClick Helped a Transportation Company Hire More Top Performers and Decrease Employee Turnover

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TalentClick > Resources > How TalentClick Helped a Transportation Company Hire More Top Performers and Decrease Employee Turnover

Customer story

The Challenge

Pacific Western Group is one of the largest transportation companies in North America, with more than 5000 employees in roles such as motor coach driver, city transit bus driver, maintenance technicians, dispatch, customer service representatives, and more. PW’s rate of employee turnover was a problem, due to the cost of re-hiring, training, and diminished customer satisfaction. Their HR department needed an affordable, easy-to-use solution to address these issues.

Industry
Transit & Transportation
Client
Pacific Western Transportation
https://pwt.ca/
Solution
AVP logo
Attitude-Values-Personality

Results Highlights

increase quality of hire opps
25% INCREASE IN HIRING HIGH PERFORMERS & REDUCED SCREENING TIME
customer-satisfaction
>16% INCREASE IN CUSTOMER SATISFACTION
reduced-30-percent
20% DECREASE IN EMPLOYEE TURNOVER

customer solutions

The Solution

TalentClick assessed PWT’s high performers in various roles, and then correlated performance ratings with the results of the AVP behavioral assessments to create and overlay ‘ideal score’ ranges on the AVP reports. These benchmarks are now used by recruiters to easily gauge “fit” earlier in the screening process.

AVP logo
Attitude-Values-Personality (AVP)

The AVP (Attitude-Values-Personality) is our core employee behavior assessment. We’ve bundled our 4 most popular behavioral assessments into one easy-to-use survey, providing employers deep pre-hire and coaching insights for Workstyle, Work Values, and Safety Risk within minutes.

TRY THE DRIVER AVP

We are very pleased and would recommend TalentClick assessments to any organization looking to reduce time and costs in the hiring process.

DAN FINLEY

VP of Human Resources, Pacific Western

The Results

Over a three year period, PWT assessed more than 7000 potential hires using TalentClick tools. PWT reports that their turnover rate for full-time employees has decreased more than 20%, their success rate in hiring top performers has increased by 25%, and their customer satisfaction scores have gone up more than 16%.

“The assessments are now an integral part of our hiring process,” says Dan Finley, the Vice President of Human Resources.

Download PWT Customer Story
pwt customer story results

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